Bilal Ahmad

Sales representative

• Warmly welcoming and greeting guests in the store • • Assisting customers and providing world class customer services. • Identification of their needs and providing excellent customer service. • Increasing the sales performance of the brand. • Contributing to achieve the targets . • Handling with hundreds of boarding passes to check allowances and Remove taxes. • Assisting passengers with airport directions. • Cross selling, Up selling. • Collecting data on behalf of the products performance. • New products knowledge and launching. • ECR ,Proper cash handling. • Assisting passengers about their location and gates information. • Displaying merchandise by following brand guidelines. • Providing world class customer services. • Handling guest inquiries and communicating directly and effectively with guests. • Handling customer complaints and solving problems professionally. • Answering emails and queries professionally. Making sales and stock reports, • Providing helpful information to the respected clients, • Implementation of new offers and marketing activities. • Taking part in training and brand marketing activities. • Offering great service with smiles.

• Warmly welcoming and greeting guests in the store
• Assisting customers and providing world class customer services
• Identification of their needs and providing excellent customer service
• Increasing the sales performance of the brand
• Contributing to achieve the targets

• Warmly welcomed and greeted guests in the store • Receiving merchandise such as offloading, counting physically and digitally. • Displaying merchandise by following brand guidelines. • Providing world class customer services. • Handling guest inquiries and communicating directly and effectively with guests. • Handling customer complaints and solving problems professionally. • Performed stock take activities • Ensured 100 %stock availability on the floor . • Sales and promotions preparations. • Proper Cash handling . Stock counting

• Warmly welcomed and greeted guests in the store • Receiving merchandise such as offloading, counting physically and digitally
• Displaying merchandise by following brand guidelines
• Providing world class customer services
• Handling guest inquiries and communicating directly and effectively with guests
• Handling customer complaints and solving problems professionally

• • Receiving merchandise such as offloading, counting physically and electronically. (Through Shanahan technology smart devices) • Cashier duties, cash management, administration assistance, bank transfer,exchange,void,return activities, counter selling. • receiving electronically in order to ensure Stock accuracy , quality • and reporting damages and discrepancies in timely manners. • • Classifying store and tagging items in the warehouse on daily basis • as per store procedures • • Taking part in store inventories (cycle counts, RFID, and stock take • activities, • Assisting clients and providing excellent customer service. • • Size cubing, Price labeling and making sure all the products are • having soft and security tags. • • Processing, RTV’S, RTW and inter store transfers. • • Making sure all the products in company labels from suppliers • labels,. • • Performing proper Documentation and records of all the transfers • and incoming activities in timely manners • • Assisting sales associate in replenishing stocks on the shelves in • order to ensure availability for respected customers all the times. • • Participating in inventory daily, weekly, monthly cycle counts and • stock takes in order to ensure Stock availability ,stock on-hand • reducing shrinkages, preventing stock losses and stocks • availability all the times. • • Maintaining Warehouse (Back store) properly arranged • department wise and with company standards in order to ensure Stock availability, clear visibility and easy to replenish the store

• Receiving merchandise such as offloading, counting physically and electronically
• Cashier duties, cash management, administration assistance, bank transfer,exchange,void,return activities, counter selling
• receiving electronically in order to ensure Stock accuracy , quality
• Classifying store and tagging items in the warehouse on daily basis
• Taking part in store inventories (cycle counts, RFID, and stock take activities

• Warmly welcoming and greeting guests in the restaurant • Taking orders and performing cash registration by following 4 steps standards (Taking and listing order carefully,collect and give payment accurately, preparing the orders quickly, Following up on order smoothly and delivering the the orders smile and thankfully. • Cashier duties and responsibilities. • Achieved targets in counter selling. • Provided world class customer services. • Preparing food and beverages by following highly standards according to UAE municipality and standards provided by company. • Following highly hygiene standards. (CLEANING, wastages,damagesand stock expiration) • Achieved A+Grades multiple times in revolution . • Performing daily,weekly and monthly counts. • Checking stock expiration and keeping good records. • Training new team members with highly standards. • Performing and achieving SOS(speed of service)2Min,40sec per customer .

• Warmly welcoming and greeting guests in the restaurant
• Taking orders and performing cash registration by following 4 steps standards (Taking and listing order carefully,collect and give payment accurately, preparing the orders quickly, Following up on order smoothly and delivering the the orders smile and thankfully.
• Cashier duties and responsibilities.
• Achieved targets in counter selling.
• Provided world class customer services.

• .Answering customer calls and providing excellent customer service • over the phone. • .listening carefully customer complaints and solving problems. • .keeping all the customers track record for official use. • .selling company products over the phone. • Taking customer order and processed in timely manner.

• Answering customer calls and providing excellent customer service over the phone
• listening carefully customer complaints and solving problems
• keeping all the customers track record for official use
• selling company products over the phone
• Taking customer order and processed in timely manner.

• Won store sales competition for “Black Friday” promotion, resulting in being recognized as “Sales Associate of the Month”. • KPO(Key Performance outsourcing),cash registration,exchange,returns,printing sales associate targets files, bank transfers, sending sales achievements time to time ,Answering emails, counter selling, replying emails, keeping track record of sales, targets and achievements. • Provided service with a smile, offering courteous, helpful advice to best-meet customer needs. • Performing Cashier duties and issuing receipts. • Assisted customers with signing up for store loyalty programmes and provide details about key benefits. • Received and processed product returns. • Met customers and offered assistance with selecting merchandise, finding accessories and completing purchases. • Fostered relationships with customers to expand customer base and enhance loyalty and retention. • Managed efficient till operations, including scanning items, processing payments and issuing receipts. • Addressed customer enquiries and concerns to facilitate decision-making . • • Receiving merchandise such as offloading, counting physically and • receiving electronically in order to ensure Stock accuracy , quality • and reporting damages and discrepancies in timely manners. • • Classifying store and tagging items in the warehouse on daily basis • as per store procedures • • Taking part in store inventories (cycle counts, RFID, and stock take • activities, • • Size cubing, Price labeling and making sure all the products are • having soft and security tags. • • Processing, RTV’S, RTW and inter store transfers. • • Making sure all the products in company labels from suppliers • labels,. • • Performing proper Documentation and records of all the transfers • and incoming activities in timely manners • • Assisting sales associate in replenishing stocks on the shelves in • order to ensure availability for respected customers all the times. • • Participating in inventory daily, weekly, monthly cycle counts and • stock takes in order to ensure Stock availability ,stock on-hand • reducing shrinkages, preventing stock losses and stocks • availability all the times. • • Maintaining Warehouse (Back store) properly arranged • department wise and with company standards in order to ensure

• Won store sales competition for “Black Friday” promotion, resulting in being recognized as “Sales Associate of the Month”
• KPO(Key Performance outsourcing),cash registration,exchange,returns,printing sales associate targets files, bank transfers, sending sales achievements time to time ,Answering emails, counter selling, replying emails, keeping track record of sales, targets and achievements
• Provided service with a smile, offering courteous, helpful advice to best-meet customer needs
• Performing Cashier duties and issuing receipts
• Assisted customers with signing up for store loyalty programmes and provide details about key benefits

• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices. • POS handling, cash management, bank statements submissions, closing procedures, answering emails, closing cash registration procedures, maintaining all the track record of sales and achievements. • Sustained safety protocols while delivering proper, cost-effective and safe handling equipment and material use. • Increased purchase totals by recommending additional items. • Boosted employee morale by delivering daily kick-off message to motivate staff and communicate specials. • Maintained up-to-date knowledge of customer buying habits. • Listened to customer needs and preferences to provide accurate advice. • Recommended merchandise based on customer needs. • Created attractive product displays to enhance customer experience and boost sales.

• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
• POS handling, cash management, bank statements submissions, closing procedures, answering emails, closing cash registration procedures, maintaining all the track record of sales and achievements
• Sustained safety protocols while delivering proper, cost-effective and safe handling equipment and material use
• Increased purchase totals by recommending additional items
• Boosted employee morale by delivering daily kick-off message to motivate staff and communicate specials